Adelante Healthcare Buckeye

If I could give this place negative stars, i would. Absolutely TERRIBLE customer/patient service. Elizabeth Vidales is my “doctor”. She originally prescribed a specific medication that i need daily (medication for depression and anxiety that she KNOWS I need and that is night and day difference if i am not on it). A month ago, I ran out of refills so i submitted for the pharmacy to call the dr. They did and Elizabeth said she needed to see me before she could prescribe it. So i said okay and tried to make an appointment but they only had 1 month out available. So i made the appointment and asked for a temporary refill to get me through until my appointment. Long story short, i ran out of meds and went a week and a half without because Elizabeth wrote the prescription incorrectly and required a prior authorization. Had she written it correctly, it would’ve been filled same day. I spent HOURS on the phone with them explaining that she just needed to write the prescription differently. Same medicine and dose, just needed to be written like she had originally written it where it didn’t require a prior authorization. They said they would call back with a resolution and never did. It took my husband calling them and threatening to contact an attorney for them to take action. Surprisingly, that same day the correct prescription was sent over and filled. I went to my appointment this past Friday, paid my copay, and very specifically asked for that same prescription written the correct way. Elizabeth said she understood and would send it in correctly that same day. As I’m leaving, i get handed my recap of the meds she prescribed. I noticed she wrote it wrong yet again. I walk back into the office to ask for them to fix it. They said they would send a message to the doctor. I said no because I already dealt with this a month ago and couldn’t go through it again because I only had a couple days of meds left and Monday is a holiday and they are closed. Office rep called the dr and guaranteed me that Elizabeth would fix it and call it in the correct way. I said okay. Well, She did not. I spoke to the pharmacy and found that she never called them. So i call them again on Tuesday to get it fixed. Same thing happens, they reassure that it would get fixed and understand the urgency and would call me back by end of day to confirm they sent it to the pharmacy. Again, Elizabeth never called me back and never called the pharmacy. So today, my husband took time out of his work day to go into the office and demand a resolution. They said they called and didn’t know what happened and that they would send Elizabeth a message and call us back. My husband didn’t accept that and demanded it get fixed or we would contact our attorney because i am now out of medication again due to their incompetence and negligence. Again, surprisingly it was fixed after that. They finally called and sent it in the correct way. Other patients in the office said they struggled with the same thing on a regular basis. This is 100% unacceptable. It’s a medication that she has prescribed and acknowledged i need but they are just too lazy to do their job correctly. Oh but they’ll take their copay right away, no issues. Needless to say, i am never going back and will review this place and “doctor” Elizabeth Vidales everywhere I can. And that’s not even talking about the other medication she said would get me a replacement for since my pharmacy was no longer carrying it. She did nothing for that one and i have just given up on that. I rather struggle to breathe than deal with this incompetent office and “doctors”. Absolutely terrible place. Terrible doctor. Elizabeth Vidales does not deserve to have a job as a doctor and doesn’t care about her patients. Literally does not care. Avoid it at all costs.

Human resources and OSHA need to stop at this location!!! The staff here are great considering the environment they work in!! So so disgusting the walls chairs tables everything is so dirty. My baby had shots yesterday and I should have said hell no due to how unclean it is. Please read send help over there you walk in healthy to walk out with something it's dirty!!!

All I came for was to get started on Blood pressure medication and i was in a patient waiting room for 90 minutes. I finally got upset and calmly asked how much longer the wait was going ti be before the doctor came in and the nurse said there’s one patient in front of me. By this time it’s 4:25 my appointment was at 3:00, the last time a nurse came in to take my bp was at 3:19 so it had been an hour since seeing anyone even in the room. I didn’t have a chart on my door or anything and nobody would give me a reason why she was running late so that I could at least understand what was going on. I finally decided to get my purse and leave the room and go to the front desk cancel my appointment and leave because I just couldn’t stay any longer. I was beyond frustrated as I just wanted to get on medication to help me get healthy bp. The office was extremely dirty anyway and needles were overflowing in the needle bin. All I heard was doctors and nurses walking back and forth in front of the door talking about non work related things and I was just waiting on anyone to come in to update me but nobody came

I love Dr. Warren, she’s very caring and so kind. I recently made the switch to bring my son back to this office. I originally stopped using Adelante altogether because the wait times to make an appointment on the phone was more than an hour each time which is horrible. I got an email that they now have a website you can schedule appointments on and it was so simple and easy that I now am coming back to this office. I had regretted making the switch to another pediatrics office. I 100% recommend Dr. Warren and Dr. Gray

They take advantage of your time here, which is ridiculously rude and inconsiderate!! I told one Dr she was making me late now she refuses to see my family but I can take my business some where else. I'm moving my family, grandparents and other family members to a better heath center from now on. I also needed to make a new patient appointment for my great aunt one time and how dumb they want to make you wait a couple months just bc she's a new patient... Like really??

They had me (a cancer patient) wait by the dumpster behind the building until my appointment (over 30 minutes) because some of my cancer symptoms (weakness, extreme fatigue and pain) are the same as covid symptoms. I told the MA that my symptoms are chronic and from cancer. It didnt matter. This was also during the hot summer. I also later discovered that Dr. Cox made false notes in my chart concerning my symptoms. A good doctor will ask questions to gain knowledge. She had no idea what my symptoms were because she didn't ask me, but she took the liberty of noting that I was symptom free.